Smart Transportation2024-03-29T15:24:31ZCaroline Chapmanhttp://smarttransportation.ning.com/profile/CarolineChapmanhttp://storage.ning.com/topology/rest/1.0/file/get/1591106509?profile=original&width=48&height=48&crop=1%3A1&xj_user_default=1http://smarttransportation.ning.com/forum/topic/listForContributor?user=02lvgpq780no6&feed=yes&xn_auth=noKing County RideshareOnline.com Orientationstag:smarttransportation.ning.com,2020-04-13:6401300:Topic:328052020-04-13T19:58:33.844ZCaroline Chapmanhttp://smarttransportation.ning.com/profile/CarolineChapman
<p>King County has heard there was so much interest in this week's RSO.com orientations, that the meeting capacity was exceeded (a first ever!). Accordingly, the meeting platform has been expanded so there should be plenty of room at the next orientations.<br></br><br></br>In the meantime, if you were unable to register for the orientation and have a pressing need, please feel free to email <a href="mailto://support@rideshareonline.com" rel="noopener" target="_blank">support@rideshareonline.com</a> or…</p>
<p>King County has heard there was so much interest in this week's RSO.com orientations, that the meeting capacity was exceeded (a first ever!). Accordingly, the meeting platform has been expanded so there should be plenty of room at the next orientations.<br/><br/>In the meantime, if you were unable to register for the orientation and have a pressing need, please feel free to email <a href="mailto://support@rideshareonline.com" target="_blank" rel="noopener">support@rideshareonline.com</a> or call the team at 206-625-4500 during office hours of 8:00-5:00, Monday through Friday.</p>
<p>You can also access the <a href="https://desk.zoho.com/portal/smartrideshare/signin" target="_blank" rel="noopener">knowledge base</a> to see if there is an answer for a specific question. You will need to create an account with a valid email and password.</p>
<p></p>
<p></p> January 2020 Platform Updatestag:smarttransportation.ning.com,2020-01-27:6401300:Topic:328012020-01-27T17:39:39.042ZCaroline Chapmanhttp://smarttransportation.ning.com/profile/CarolineChapman
<p>Smart Rideshare has pushed out a new update to the RideshareOnline.com platform over the weekend. Below is a quick summary of the specific updates. </p>
<ul>
<li><strong>Network Vanpool Listing</strong> - Users may now toggle between a list and map view all network “vanpools to” links for easy display, pan & zoom, and export of vanpool groups to local neighborhoods or areas (e.g. Vanpools to Bellevue or Vanpools to Amazon). As a reminder, these links are available for vanpools to city,…</li>
</ul>
<p>Smart Rideshare has pushed out a new update to the RideshareOnline.com platform over the weekend. Below is a quick summary of the specific updates. </p>
<ul>
<li><strong>Network Vanpool Listing</strong> - Users may now toggle between a list and map view all network “vanpools to” links for easy display, pan & zoom, and export of vanpool groups to local neighborhoods or areas (e.g. Vanpools to Bellevue or Vanpools to Amazon). As a reminder, these links are available for vanpools to city, employer, and agency.</li>
<li><strong>Vanpool Seat Finder</strong> – Users may now toggle between a list and map view of vanpool seat finder results.</li>
<li><strong>Member Detail Page</strong> – When looking up individual users, administrators may now see which vanpool groups they are waitlisted on at the member details page.</li>
<li><strong>Miscellaneous Updates</strong> </li>
</ul>
<p>Full update details can be found at this <a href="https://desk.zoho.com/portal/smartrideshare/kb/articles/smartrideshare-platform">link to the knowledge base article</a>. Contact <a href="mailto:support@rideshareonline.com">support@rideshareonline.com</a> if you have any questions about this update.</p> Making Changes to Vanpool Trip Detailstag:smarttransportation.ning.com,2019-09-10:6401300:Topic:318022019-09-10T21:53:26.469ZCaroline Chapmanhttp://smarttransportation.ning.com/profile/CarolineChapman
<p><strong><span style="font-size: 10.0pt;">Two questions:</span></strong></p>
<p><strong><span style="font-size: 10.0pt;">#1</span></strong> <span style="font-size: 10.0pt;">Is there a way for the Vanpool Manager/Primary Driver/Primary Contact of the <u>Vanpool Account</u> to revise their own Vanpool Trip Details? I cannot find this function while in proxy mode into the customer's account in the new platform. The Vanpool Account holder seems to not have the ability to revise actual Vanpool…</span></p>
<p><strong><span style="font-size: 10.0pt;">Two questions:</span></strong></p>
<p><strong><span style="font-size: 10.0pt;">#1</span></strong> <span style="font-size: 10.0pt;">Is there a way for the Vanpool Manager/Primary Driver/Primary Contact of the <u>Vanpool Account</u> to revise their own Vanpool Trip Details? I cannot find this function while in proxy mode into the customer's account in the new platform. The Vanpool Account holder seems to not have the ability to revise actual Vanpool details. The only place I have found to revise Vanpool details is in the administration application area. This also includes the ability to select the Rider's Wanted function. I can only find it within the administration application. Are those tasks solely for the Vanpool Provider once the vanpool has been established? Please advise or direct me to the pertinent pages in the User's Manual.</span></p>
<p><strong><span style="font-size: 10.0pt;">#2</span></strong> <span style="font-size: 10.0pt;">Is there a way to toggle between the RSO administration application and the vanpooler's account without having to re-enter Vanpool information in the Vanpool look up each time? This inability was noticed while performing ride matches for the customer and checking their trip information. Thank you!</span></p> RideshareOnline.com Platform Update - Vanpool Interest Listtag:smarttransportation.ning.com,2019-09-05:6401300:Topic:316012019-09-05T15:10:36.610ZCaroline Chapmanhttp://smarttransportation.ning.com/profile/CarolineChapman
<p>Smart Rideshare updated RideshareOnline.com over the weekend to allow system users to add their name to an interest list for existing vanpools that they match with. Drivers and vanpool administrators are able to add, remove, and contact users on the waitlist. In the first two days of this week, over 100 users have added themselves.</p>
<p> </p>
<p>Full details on the interest list, how to use it, and other miscellaneous platform updates listed…</p>
<p>Smart Rideshare updated RideshareOnline.com over the weekend to allow system users to add their name to an interest list for existing vanpools that they match with. Drivers and vanpool administrators are able to add, remove, and contact users on the waitlist. In the first two days of this week, over 100 users have added themselves.</p>
<p> </p>
<p>Full details on the interest list, how to use it, and other miscellaneous platform updates listed <a href="https://desk.zoho.com/portal/smartrideshare/kb/articles/smartrideshare-platform-update-august-2019">here</a> in the knowledge base.</p>
<p></p>
<p><strong>Other Helpful Links</strong></p>
<p><a href="https://desk.zoho.com/portal/smartrideshare/kb">Knowledge Base</a> <a href="https://desk.zoho.com/portal/smartrideshare/kb/smartrideshare/updates">All Updates</a> <a href="https://desk.zoho.com/portal/smartrideshare/kb/smartrideshare/manuals">Manuals</a> <a href="https://desk.zoho.com/portal/smartrideshare/kb/smartrideshare/networks">Network Setup / User Association</a> </p> New Training Site?tag:smarttransportation.ning.com,2019-06-25:6401300:Topic:315032019-06-25T17:52:33.330ZCaroline Chapmanhttp://smarttransportation.ning.com/profile/CarolineChapman
<p style="text-align: left;">Can you put up a link to the new training website for RSO on here? Thanks!</p>
<p style="text-align: left;">Can you put up a link to the new training website for RSO on here? Thanks!</p> RideshareOnline.com Getting a Facelift!tag:smarttransportation.ning.com,2019-06-12:6401300:Topic:313072019-06-12T16:41:04.726ZCaroline Chapmanhttp://smarttransportation.ning.com/profile/CarolineChapman
<p><strong>Big changes are coming to RideshareOnline.com!</strong></p>
<p> </p>
<p>Mobile friendly. Simplified account sign-up. Enhanced user and administrator functionality – these are just a few of the major updates RideshareOnline.com has undergone under the hood over the last few years. Now it is time to match the outside to the engine. Coming soon, RideshareOnline.com will be getting a whole new look and feel with a redesigned interface that focuses on simplicity, ease-of-use, and…</p>
<p><strong>Big changes are coming to RideshareOnline.com!</strong></p>
<p> </p>
<p>Mobile friendly. Simplified account sign-up. Enhanced user and administrator functionality – these are just a few of the major updates RideshareOnline.com has undergone under the hood over the last few years. Now it is time to match the outside to the engine. Coming soon, RideshareOnline.com will be getting a whole new look and feel with a redesigned interface that focuses on simplicity, ease-of-use, and enhanced functionality.</p>
<p></p>
<p>Whether you have lost touch with RideshareOnline.com over the years or you are a power user, please look for exciting new changes to the site as well as a new knowledge base site towards the end of June.</p> 03/28/19 Regional Support Meetingtag:smarttransportation.ning.com,2019-04-02:6401300:Topic:309022019-04-02T17:06:55.167ZCaroline Chapmanhttp://smarttransportation.ning.com/profile/CarolineChapman
<p>Agenda and presentation from the 03/28 meeting attached.</p>
<p></p>
<p>Discussion points:</p>
<ul>
<li>Vanpool module enhancements, riders wanted settings, dynamic network-based vanpool reports, enhanced seat-finder widget.</li>
<li>2019 User interface redesign planned for Q2</li>
<li>Washington State celebrates 40th "VANniversary"</li>
</ul>
<p></p>
<p>Agenda and presentation from the 03/28 meeting attached.</p>
<p></p>
<p>Discussion points:</p>
<ul>
<li>Vanpool module enhancements, riders wanted settings, dynamic network-based vanpool reports, enhanced seat-finder widget.</li>
<li>2019 User interface redesign planned for Q2</li>
<li>Washington State celebrates 40th "VANniversary"</li>
</ul>
<p></p> Smart Rideshare Platform Updatestag:smarttransportation.ning.com,2018-10-04:6401300:Topic:298042018-10-04T20:59:49.500ZCaroline Chapmanhttp://smarttransportation.ning.com/profile/CarolineChapman
<p>Please see attached for news about recent updates.</p>
<p>Please see attached for news about recent updates.</p> 09/20 Regional Support Meetingtag:smarttransportation.ning.com,2018-09-28:6401300:Topic:295152018-09-28T14:37:54.979ZCaroline Chapmanhttp://smarttransportation.ning.com/profile/CarolineChapman
<p>Agenda and presentation from the 09/20 support meeting attached. </p>
<p>Bulk of the discussion covered recent and upcoming updates. More extensive notes and reference materials will be uploaded when the upcoming updates go live.</p>
<p>Agenda and presentation from the 09/20 support meeting attached. </p>
<p>Bulk of the discussion covered recent and upcoming updates. More extensive notes and reference materials will be uploaded when the upcoming updates go live.</p> UPDATE: Support Mailboxes Downtag:smarttransportation.ning.com,2018-09-20:6401300:Topic:295122018-09-20T15:01:25.070ZCaroline Chapmanhttp://smarttransportation.ning.com/profile/CarolineChapman
<p></p>
<p>The issues with the support@rideshareonline.com and rideshare@rideshareonline.com email accounts have now been resolved and both are functional again.</p>
<p></p>
<p>The issues with the support@rideshareonline.com and rideshare@rideshareonline.com email accounts have now been resolved and both are functional again.</p>