Making Changes to Vanpool Trip Details - Smart Transportation2024-03-28T12:26:31Zhttp://smarttransportation.ning.com/forum/topics/making-changes-to-vanpool-trip-details?xg_source=activity&feed=yes&xn_auth=noUpdated response on #2 consid…tag:smarttransportation.ning.com,2020-01-14:6401300:Comment:327012020-01-14T17:52:25.121ZAmol Bhttp://smarttransportation.ning.com/profile/AmolB
<p>Updated response on #2 considering the new features and improveements rolling out this month.</p>
<p><br></br><span>With the January, 2020 update - now the system takes you back to the user/vanpool primary driver account of the vanpool that you were managing. The Vanpool Id is also hyperlinked so you can click on it and navigate back to the vanpool. Here's a list of related changes that are upcoming.</span></p>
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<li dir="ltr">When a user account is pulled up - if the account is a…</li>
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<p>Updated response on #2 considering the new features and improveements rolling out this month.</p>
<p><br/><span>With the January, 2020 update - now the system takes you back to the user/vanpool primary driver account of the vanpool that you were managing. The Vanpool Id is also hyperlinked so you can click on it and navigate back to the vanpool. Here's a list of related changes that are upcoming.</span></p>
<p></p>
<ol>
<li dir="ltr">When a user account is pulled up - if the account is a vanpool account, the Vanpool ID is hyperlinked so that the admin can easily go to that vanpool.</li>
<li dir="ltr">After proxy accessing a user account via the user lookup function, the "Go back..." function takes the administrator to the same user lookup screen from where the proxy was launched. </li>
<li dir="ltr">After "Manage Vanpool Route" is completed, the "Go back..." function takes the administrator to the user lookup screen of the vanpool primary driver. The hyperlinked Vanpool ID may now be used to go back to the vanpool.</li>
<li dir="ltr">After "Manage Pickup/Dropoff" is completed, the "Go back..." function takes the administrator to the user lookup screen of the vanpool primary driver. The hyperlinked Vanpool ID may now be used to go back to the vanpool.</li>
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<p><span>Hope this helps.</span></p> Happy new year! Thanks for po…tag:smarttransportation.ning.com,2020-01-09:6401300:Comment:324052020-01-09T14:50:08.151ZAmol Bhttp://smarttransportation.ning.com/profile/AmolB
<p><span style="font-size: 12pt;">Happy new year! Thanks for posting your questions. For a faster response, do consider also posting your question to the Metro support team via support@rideshareonline.com AND/OR posting your question through the new KB system.</span></p>
<p><span style="font-size: 12pt;">1. The agency can choose whether to allow primary drivers to be able to modify the vanpool details for their vanpool self service. You can look up more in the vanpool administration manual -…</span></p>
<p><span style="font-size: 12pt;">Happy new year! Thanks for posting your questions. For a faster response, do consider also posting your question to the Metro support team via support@rideshareonline.com AND/OR posting your question through the new KB system.</span></p>
<p><span style="font-size: 12pt;">1. The agency can choose whether to allow primary drivers to be able to modify the vanpool details for their vanpool self service. You can look up more in the vanpool administration manual - see page 3 section "Allow driver to modify vanpool details". Agency administrators are always able to modify the vanpool details through the administration site - the configuration setting only affects what primary drivers can do in the system.</span><br/><span style="font-size: 12pt;">Link for the manual is <a rel="nofollow noopener" href="https://desk.zoho.com/portal/smartrideshare/kb/articles/vanpool-administration-manual" target="_blank">here</a>. </span></p>
<p><br/><span style="font-size: 12pt;">2. There isn't a way to go back to the user or exact screen that was there. However, administrators have their own tricks that can in effect achieve what you need. I've posted a KB article that has one way to make this happen. See the article <a rel="nofollow noopener" href="https://desk.zoho.com/portal/smartrideshare/kb/articles/tiphow-to-make-the-proxy-administration-function-return-to-your-original-screen" target="_blank">here</a>. You can update the steps accordingly to change your exact scenario - for example, with a few tweaks, you can use similar steps to return back to the same vanpool.</span></p>
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<p><span style="font-size: 12pt;">Hope this helps.</span></p>