It may be a couple of things.  Has this person validated their email?  If they have, have them copy and paste the new password and see if it works that way (instead of typing it in).  If neither of these fix the issue, give us a call so we can look up who it is and see if we can figure out what other things may be coming up!

Also, for things like this, if you need a faster response, feel free to email support@rideshareonline.com and we will get back to you at a quicker rate.

Thanks!

Emily