CONTACTS+SUPPORT

Questions?  Support Needs?

support@rideshareonline.com
206-625-4500

RSO-training-schedule2018.pdf

Registration is conducted through EventBrite. Link for registration is included on the schedule above.  

Questions? support@rideshareonline.com

 

Technical Feedback Process:
1. Check the Master Feedback Log  (Excel, November 2017) to see if your request was previously submitted or to check the status of your request. 

2. To submit a new request, open the Feedback Log Template (Excel - Updated January 2014) and fill out columns A-E. Save and email to support@rideshareonline.com

 

Administration

Links for Network Administrators

> RideshareOnline
> Drive Less Connect
> I-way
> Kirkland Green Trips
> On The Move Bellevue

>GoRedmond

Training Sites
users
administrators

 

Latest Activity

Jason Halvorson posted a discussion

Smart Rideshare Platform Updates

Please see attached for news about recent updates.See More
Oct 4
Jason Halvorson posted a discussion

09/20 Regional Support Meeting

Agenda and presentation from the 09/20 support meeting attached. Bulk of the discussion covered…See More
Sep 28
Jason Halvorson posted discussions
Sep 20
Jason Halvorson posted a discussion

Smart Rideshare Platform Updates

Several updates were placed into production over the weekend, including a much simplified…See More
Aug 21
Alison Turner is now a member of Smart Transportation
Jul 31
Jason Halvorson posted a discussion

07/19 Regional Support Meeting

Regional admin meeting held 07/19/18, 10:00-11:30.Agenda and notes in attached presentation.Next…See More
Jul 25
Sydney Herbst is now a member of Smart Transportation
Jul 19
Jason Halvorson posted discussions
May 10
Eric Jonsson is now a member of Smart Transportation
May 1
Ion Arai is now a member of Smart Transportation
Mar 29
Jason Halvorson posted a discussion

03/22/18 Regional Admin Meeting Notes

Regional admin meeting held 03/22/18, 10:00-11:30.Agenda and notes in attached presentation.Next…See More
Mar 23
Jason Halvorson posted a discussion

New Update in Incentives & Reports

Smart Rideshare recently pushed out a new update to the platform which adds flexibility with large…See More
Mar 13

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QUICK INSTRUCTIONS

Ch 2: Creating Your Network

>Creating Organization/Employer and University Network (Word, video)

>Creating a Worksite Network (Word, video

>  Changing Worksite Network Address (Word)

Ch 3: Populating Your Network

> Bulk Import (Word, video)

> Creating User Accts (Word, video)

> Approve Request to Join Network (Word, video)

> Issuing a passcode (Word, video)

Ch 4: Helping Members Use Your Network

> Viewing a User List (Word, video)

> Add Addresses (Word)

> Help Users Access Account (Word)

> Assisting Users as a Proxy (Word, video)

Ch 5: Communicating with Network Users

> Posting Network Information (Word, video)

> Sending System Email (Word, video)

Ch 6: Posting Event Notifications

>Posting Events (Word, video)

Ch 7: Managing Prize Drawings

> Conducting a Prize Drawing (Word, video)

> Managing Prize Drawings (Word, video)

Ch 8: Managing Incentives Programs

> Configuring Electronic Rewards (Word, video)

> Configuring External Rewards (Word, video)

> Managing Electronic Rewards (Word, video)

> Managing External Rewards (Word, video)

> Configuring an Incentive Program (Word, video)

> Managing an Incentive Program/Distributing Rewards (Word)

Ch 12: Generating Reports

> General Alternative Transportation Program report (video)

> Ridematch Monthly Counts template (video)

> User Registration report with Registration Report Split tool (video)

> Modal Distribution Report (video)

> Trip Log Reports (video)

Members

A forum by and for iCarpool (RideshareOnline, DriveLessConnect, iWay, etc.) network administrators.

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