CONTACTS+SUPPORT

Questions?  Support Needs?

support@rideshareonline.com
206-625-4500

RSO-training-schedule2017.pdf

**NEW** Registration will be conducted through EventBrite. Link for registration is included on the schedule above.  

Questions? support@rideshareonline.com

 

Technical Feedback Process:
1. Check the Feedback Log  (Excel, January 2016) to see if your request was previously submitted or to check the status of your request. 

2. To submit a new request, open the Feedback Log Template (Excel - Updated January 2014) and fill out columns A-E. Save and email to support@rideshareonline.com

 

Administration

Links for Network Administrators

> RideshareOnline
> Drive Less Connect
> I-way
> Kirkland Green Trips
> On The Move Bellevue

>GoRedmond

Training Sites
users
administrators

 

Forum

UPDATE: System Unavailable

Started by Jason Halvorson in Upgrades Dec 5, 2016. 0 Replies

System Unavailable

Started by Jason Halvorson in Upgrades Dec 5, 2016. 0 Replies

October 27 Administrator Meeting Notes

Started by Jason Halvorson in Upgrades Nov 4, 2016. 0 Replies

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QUICK INSTRUCTIONS

Ch 2: Creating Your Network

>Creating Organization/Employer and University Network (Word, video)

>Creating a Worksite Network (Word, video

>  Changing Worksite Network Address (Word)

Ch 3: Populating Your Network

> Bulk Import (Word, video)

> Creating User Accts (Word, video)

> Approve Request to Join Network (Word, video)

> Issuing a passcode (Word, video)

Ch 4: Helping Members Use Your Network

> Viewing a User List (Word, video)

> Add Addresses (Word)

> Help Users Access Account (Word)

> Assisting Users as a Proxy (Word, video)

Ch 5: Communicating with Network Users

> Posting Network Information (Word, video)

> Sending System Email (Word, video)

Ch 6: Posting Event Notifications

>Posting Events (Word, video)

Ch 7: Managing Prize Drawings

> Conducting a Prize Drawing (Word, video)

> Managing Prize Drawings (Word, video)

Ch 8: Managing Incentives Programs

> Configuring Electronic Rewards (Word, video)

> Configuring External Rewards (Word, video)

> Managing Electronic Rewards (Word, video)

> Managing External Rewards (Word, video)

> Configuring an Incentive Program (Word, video)

> Managing an Incentive Program/Distributing Rewards (Word)

Ch 12: Generating Reports

> General Alternative Transportation Program report (video)

> Ridematch Monthly Counts template (video)

> User Registration report with Registration Report Split tool (video)

> Modal Distribution Report (video)

> Trip Log Reports (video)

Members

A forum by and for iCarpool (RideshareOnline, DriveLessConnect, iWay, etc.) network administrators.

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