Organizing our online community

[Stan Suchan]

I've spent a bit of time today adding features to the Smart Transportation forum. Any features you like? Think we should remove? What about placement?

[Casey Kanzler]

Hi Stan, were you envisioning the forum to host a number of topical discussion sections?

 

It seems like topics such as the following might be helpful:

• Network configuration
• Incentive/rewards management
• Outreach strategies
• Reports

Casey

[Stan Suchan]

Sure - and any other topics members bring up and want to discuss.

[Casey Kanzler]

Hi Stan, are you looking for a structured online forum, with topical sections (see wiki link) http://en.wikipedia.org/wiki/Internet_forum , or more of an open-ended bulletin board where folks just post up general questions without regard to a specific topic?  It's not clear to me what this software supports, but typically in contemporary use, the term forum refers to the more structured approach.  Either approach offers a medium for discussion, and will be of benefit to our admins.

 

Casey

[Lee Peterson]

I would like to see a knowledge base where Administrators can ask technical questions about RSO.  Other Regional Administrators, RSO support or iCarpool staff would give answers.  When Administrators encounter an issue a quick check of the knowledge base may provide the answer, saving RSO support staff time.  iCarpool staff could also learn about how the system is performing by monitoring the forum.

[Stan Suchan]

Let's try the forum function on this site. It doesn't allow us to organize in topical discussion sessions, but it's searchable, which may meet our needs.

Casey Kanzler said:

Hi Stan, were you envisioning the forum to host a number of topical discussion sections?

 

It seems like topics such as the following might be helpful:

• Network configuration
• Incentive/rewards management
• Outreach strategies
• Reports

Casey

[Stan Suchan]

Let's give the forum function on this site a try. Technical questions are welcome and I know that RSO support and iCarpool staff monitor this site. I'm also watching for questions and, if I can't answer them, will help get the attention of someone who can to response here.

Lee Peterson said:

I would like to see a knowledge base where Administrators can ask technical questions about RSO.  Other Regional Administrators, RSO support or iCarpool staff would give answers.  When Administrators encounter an issue a quick check of the knowledge base may provide the answer, saving RSO support staff time.  iCarpool staff could also learn about how the system is performing by monitoring the forum.